Subaru respects your personal information. We hope this Privacy Hub will help you better understand how we collect and process your personal information and what options are available to you to manage your data.
First, no vehicle-generated data is transmitted to Subaru unless you enrolled your vehicle in a Subaru Connected Services subscription. Second, if you are a Subaru Connected Services subscriber, you can change certain data-collection options in the MySubaru app or cancel your subscription at any time to stop all data collection. Third, you can request deletion of your data at any time by clicking here.
Attention Solterra drivers: Any data collected from the Solterra is subject to different terms and conditions and privacy practices, which can be found here.
Thank you for being a valued Subaru customer.
Subaru collects, uses, shares and endeavors to protect your personal information. Information regarding how we do this, including state-specific information where applicable, is contained in our Privacy Policies. You can view these policies by clicking the link below.
Frequently Asked Questions
Feel free to call us at 855-753-2495 and we can look that up for you. You can also tell by looking on the MySubaru App in the Subscriptions section. Also, if you did enroll in connected services, then you would have received an enrollment email and invoice from us when you first subscribed to the services.
Subaru will collect vehicle maintenance and diagnostic data; vehicle status data, which may include geolocation data; and data used to carry out user-initiated events, such when you perform a MySubaru Remote command or press the in-vehicle SOS Emergency Assistance button. Please see the Vehicle Privacy Policy for a more detailed list of the data collected.
Please see our Vehicle Privacy Policy for complete information on how connected services information is shared.
If you are a current connected services subscriber seeking a quote for insurance, then Subaru will share only your odometer data and only after you provide your direct authorization to the insurance company to access this data. This may be used by your insurance company to make automated decisions regarding your premium. We do not share data with insurance companies unless you provide express consent to those insurance companies.
Yes, your car will still work. If you cancel connected services, then you will no longer receive connected vehicle features such as Automatic Collision Notification, Enhanced Roadside Assistance, Stolen Vehicle Recovery, or the convenience of remote services. But your car will otherwise operate as normal and you will continue to receive the safety benefits provided by EyeSight, which include Advanced Adaptive Cruise Control, Lane Departure & Lane Sway Warnings, Pre-Collision Breaking, and Pre-Collision Throttle Management, and Subaru’s DriverFocus system. In addition, you will still enjoy many convenience and entertainment options available with Subaru vehicles, such as in-vehicle navigation, SiriusXM Radio, Apple CarPlay, and Android Auto.
Complete the web form found here. You can also call us at 1-800-SUBARU3.
Safety is Subaru’s top priority. If connected vehicle services are creating a risk to you or your loved ones as a result of a domestic abuser, then please call the Subaru Customer Advocacy Department at 800-782-2783. We will disconnect remote access to the vehicle. (Please note that additional documentation may be required.)
Please go to Subaru.com and scroll down to “Cookie and Ad Preferences.”
Go to Customer Support | Subaru or call us at 1-800-SUBARU3.
